Terms of Service

Last updated: October 25, 2025

Contact Information

Pristine Works

42 MG Road, Bengaluru

Karnataka 560001, India

Phone: +91 80 4152 7394

Agreement to Terms

Welcome to Pristine Works. These Terms of Service govern your access to and use of our website and cleaning services. By accessing our website or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Service Usage Terms

1. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

• Use our services in any way that violates applicable laws or regulations
• Provide false or misleading information when booking services
• Interfere with or disrupt the operation of our services or servers
• Attempt to gain unauthorized access to any portion of our systems
• Use our services for fraudulent or harmful purposes

2. Service Booking and Scheduling

When you book our cleaning services:

• You must provide accurate property information and contact details
• You are responsible for ensuring access to the property at scheduled times
• Cancellations or rescheduling must be made at least 24 hours in advance
• You agree to inform us of any special requirements or hazards present at the property

3. Permitted Uses

Our services are designed for residential and commercial cleaning purposes. You may access our website to browse services, request quotes, book appointments, and communicate with our team. All information provided through our website should be accurate and complete.

4. Fair Usage Guidelines

We expect all clients to treat our staff with respect and provide a safe working environment. Any behavior deemed threatening, abusive, or inappropriate toward our team members may result in immediate termination of service without refund.

Account and Access Terms

1. Account Creation

If you create an account on our website:

• You must be at least 18 years old
• You must provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You agree to notify us immediately of any unauthorized use of your account

2. Account Security

You are responsible for all activities that occur under your account. We recommend using a strong password and not sharing your login credentials with others. We are not liable for any loss or damage arising from your failure to maintain account security.

3. Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• We suspect fraudulent or illegal activity
• You fail to pay for services rendered
• Your behavior is deemed inappropriate or harmful to our staff

Service Availability and Modifications

1. Service Uptime and Maintenance

We strive to maintain consistent availability of our website and services. However, we may occasionally need to perform maintenance, updates, or repairs. We will make reasonable efforts to provide advance notice of scheduled maintenance, but emergency repairs may occur without notice.

2. Service Area and Availability

Our cleaning services are currently available in Bengaluru and surrounding areas. Service availability may vary based on location, scheduling, and demand. We reserve the right to refuse service to areas outside our operational zone.

3. Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. This includes changes to service offerings, pricing, features, and availability. We are not liable for any modifications or discontinuation of services.

4. Geographic Restrictions

Access to our website and services may be restricted in certain geographical locations due to legal or operational reasons. If you access our services from outside India, you are responsible for compliance with local laws.

Intellectual Property Rights

1. Content Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Pristine Works or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

2. License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business purposes related to booking our cleaning services. This license does not include any resale or commercial use of our website or its contents.

3. Trademarks

Pristine Works and associated logos are our trademarks. You may not use these marks without our prior written consent. All other trademarks appearing on our website are the property of their respective owners.

Payment and Pricing

All prices are listed in Indian Rupees and include applicable taxes unless otherwise stated. Payment is due at the time of service completion unless other arrangements have been made in advance. We accept various payment methods including cash, bank transfer, and digital payments. Late payments may result in service suspension and additional fees.

Prices are subject to change without notice. However, we will honor quoted prices for booked services. Any additional services requested during a scheduled appointment will be charged at current rates.

Questions About Our Terms?

If you have questions about these Terms of Service or need clarification on any points, please feel free to contact us. We're here to ensure you understand our service terms completely.