Privacy Policy

Last updated: November 3, 2025

Contact Information

Pristine Works

42 MG Road, Bengaluru

Karnataka 560001, India

Phone: +91 80 4152 7394

Our Commitment to Your Privacy

At Pristine Works, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our website and services. We believe transparency is essential to building trust, and we're committed to protecting your data.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

When you interact with our services, you may choose to provide us with certain personal information, including:

• Name and contact details (email address, phone number, mailing address)
• Service preferences and property information
• Payment information and billing details
• Communication history and service feedback
• Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, click patterns)
• Location data (approximate geographic location based on IP address)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

Information from Third Parties

We may receive information about you from third-party services when you connect your accounts or use social media features. This includes publicly available information and data shared with your consent.

How We Use Your Information

We use the information we collect for various purposes that support our business operations and improve your experience:

Service Delivery

Processing your service requests, scheduling appointments, providing customer support, and delivering the cleaning services you've requested.

Communication

Sending service confirmations, updates, newsletters, and responding to your inquiries. We may also contact you with promotional offers if you've opted in to receive marketing communications.

Website Improvement

Analyzing how visitors use our website to improve functionality, content, and user experience. This includes identifying technical issues and optimizing performance.

Business Operations

Managing accounts, processing payments, maintaining records, conducting internal research, and fulfilling legal obligations.

Marketing and Analytics

Understanding customer preferences, measuring campaign effectiveness, and providing personalized service recommendations based on your interests and past interactions.

Security and Fraud Prevention

Protecting our users, staff, and business from fraudulent activities, security threats, and unauthorized access.

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

•
Service Providers: We work with trusted third-party companies that help us operate our business, such as payment processors, scheduling platforms, and communication tools. These partners are contractually obligated to protect your data.
•
Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
•
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
•
With Your Consent: We may share information with other parties when you explicitly authorize us to do so.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption of sensitive data during transmission and storage
Regular security assessments and system monitoring
Access controls limiting who can view and process your information
Staff training on data protection and privacy best practices
Secure backup systems and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of data protection.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Transaction records: Kept for accounting and legal compliance purposes (typically 7 years)
• Marketing data: Removed when you unsubscribe or request deletion
• Website analytics: Aggregated and anonymized after collection

Your Rights and Choices

You have several rights regarding your personal information. We respect these rights and will respond to your requests in accordance with applicable law:

Right to Access

Request a copy of the personal information we hold about you

Right to Rectification

Request correction of inaccurate or incomplete information

Right to Erasure

Request deletion of your personal data under certain circumstances

Right to Data Portability

Receive your data in a structured, commonly used format

Right to Object

Object to processing of your data for direct marketing or other purposes

Right to Withdraw Consent

Withdraw consent for data processing at any time where consent was the basis

To exercise any of these rights, please contact us using the details provided at the top of this page. We will respond to your request within a reasonable timeframe.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will notify you by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Questions or Concerns?

If you have questions about this Privacy Policy or how we handle your personal information, we're here to help. Please don't hesitate to reach out to us.